Return / Refund Policy

Return/Refund
Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on iotedge.store.

If you report an issue with your Sensor, DAQ or any other serviceable product, we may schedule a technician visit to your location. This visit is scheduled by writing us at info@maxbytetech.com

Return will be processed only if:
It is determined that the product was not damaged while in your possession.
The product is not different from what was shipped to you.
The product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).
Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or specification of product ordered or incorrect product ordered.
Products marked as "non-returnable" on the product detail page cannot be returned.
Additional information is not required to return an eligible order unless otherwise noted in the category specific policy.
Note: If you've received a non-returnable product in a damaged/defective condition, you can contact us within 10 days from the delivery of the product. General Rules for a successful Return
1. In certain cases, where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
2. During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects.

Warranty

The products which are under warranty period as mentioned in the product / warranty card can be supported if within the period for the product from you bill date by writing us at info@maxbytetech.com.